Refund Policy

At Eroscon.com – (SM COMMANDO LLC), we strive to deliver exceptional digital marketing, graphic design, web design, and development services tailored to meet your business needs. Our Refund Policy ensures transparency and clarity about refunds for services rendered. By engaging with our services, you agree to the terms outlined in this policy.

1. General Refund Policy

Eroscon.com – (SM COMMANDO LLC) operates on a commitment to provide the highest quality services. Refunds are considered under specific circumstances, as detailed below:

• Refunds are issued only if the agreed services have not been initiated or delivered.
• Once a project phase has been approved and work begins, refunds for that phase are not applicable.
• If a refund is approved, it will be processed within 7-10 business days via the original payment method.

2. Eligibility for Refunds

Refund requests may be granted under the following conditions:

• Service Not Initiated: The Client cancels the service before any work has commenced.
• Project Delay: If Eroscon.com – (SM COMMANDO LLC) fails to initiate the project within the agreed timeline without proper communication.
• Unresolved Disputes: If both parties fail to reach a resolution regarding project deliverables after multiple attempts.

3. Non-Refundable Circumstances

Refunds are not applicable under the following conditions:

• Change of Mind: Refunds will not be provided if the Client changes their mind after the project has started.
• Client Delays: If the Client fails to provide necessary information, feedback, or approvals, resulting in project delays or disruptions.
• Partial Services Delivered: Refunds are not available for services already completed or partially delivered.
• Force Majeure: Circumstances beyond our control, such as natural disasters, internet outages, or third-party disruptions.

4. Cancellation and Termination

• By the Client: The Client may cancel a project by providing written notice to Eroscon.com – (SM COMMANDO LLC). Any refund eligibility will be assessed based on the project’s progress.
• By Eroscon.com – (SM COMMANDO LLC): We reserve the right to terminate a project due to non-payment, breach of terms, or uncooperative behavior. Refunds in such cases will be subject to our discretion.

5. Process for Requesting Refunds

To request a refund:

1. Submit a written request to info@eroscon.com with the subject line “Refund Request.”
2. Provide details of the project, including payment receipts and a reason for the refund request.
3. Our team will review your request and respond within 5 business days.

6. Dispute Resolution

In case of disputes related to refunds, both parties agree to attempt resolution through:

• Negotiation: Open communication to resolve concerns amicably.
• Arbitration: If unresolved, disputes will be subject to arbitration in Sarasota, FL, USA.

7. Amendments to Refund Policy

Eroscon.com – (SM COMMANDO LLC) reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Information For inquiries or concerns regarding our Refund Policy, please reach out to us:

• USA Office: 4283 Express Lane Suite, Sarasota, FL 34249,
• USA Phone: +1 (307)-357-7230
• BD Phone: +880 1571120647
• BD Office: 270, Road No: 09, Sonadanga R/A, Khulna – 9000
• Email: info@eroscon.com | sales@eroscon.com
• Hours: Monday – Sunday: 10:00 am to 6:00 pm

Thank you for choosing Eroscon.com – (SM COMMANDO LLC). We value your trust and aim to ensure your satisfaction with our services.